Refund policy

Last updated: July 22, 2026

Because Jamuve tonics are fresh, refrigerated, and made in small batches with a limited shelf life, our return process works differently than it would for a typical retail product. Please read below before requesting a refund.

Quality issues, damage, or wrong item

If your order arrives damaged, defective, incorrect, or doesn't meet our quality standard, contact us within 7 days of delivery at hello@jamuve.com with your order number and a photo of the issue. We'll review each request individually and, if approved, send a replacement or issue store credit at no cost to you, at our discretion. If neither option works for you, we'll issue a refund to your original payment method instead. You do not need to ship anything back to us — for food safety reasons, we do not accept returned bottles, opened or unopened.

Change of mind

Because our tonics are perishable and refrigerated, we're unable to accept returns or exchanges for a change of mind, once an order has shipped. If something about your order isn't right, see "Quality issues, damage, or wrong item" above — we'll make it right.

Lost or stolen packages

We recommend adding package protection at checkout if it's available on your order. Once a carrier marks a package as delivered, Jamuve can't take responsibility for packages that are lost or stolen from your delivery location — please file a claim directly with the carrier or your package protection provider in that case.

Subscriptions

You can skip, pause, or cancel your subscription at any time, at no cost, from your account portal or by emailing hello@jamuve.com. To avoid being charged for an upcoming cycle, cancel before your next scheduled order is processed — the exact cutoff for your account is shown in your account portal. If a subscription order arrives damaged or incorrect, it's handled the same way as any other order (see above).

Non-returnable items

We do not accept returns or refunds on sale items or gift cards.

Refunds

Store credit is issued to your account right away. If a refund is approved instead, it's sent to your original payment method within 5–10 business days. Please allow extra time for your bank or card issuer to post the refund. If more than 15 business days have passed since we approved your refund and it still hasn't appeared, contact us at hello@jamuve.com.

Questions

Reach us any time at hello@jamuve.com.